Declined Credit Card at Checkout

If your payment does not successfully process or if it is declined when trying to complete your purchase, you will have an opportunity to enter a new card number or alternative form of payment prior to completing your purchase.

Regrettably, Chic Evolution does not have details as to why this happened and suggest you reach out directly to your financial institution for any details regarding your declined payment.

FAQ, Notices & Policies

Can I Purchase a Return Shipping Label?

Yes, please submit a return request. Once your request is processed and approved you will be emailed a return shipping label. You are responsibile for your return shipping fee. The return shipping cost will be deducted from your store credit.

Can I Exchange Items?

We do not offer exchanges but we welcome you to return your item(s) by mail in accordance with our Return Policy by using our online returns portal and repurchasing any available item(s) on our site.

What Items are Final Sale Items?

All clearance merchandise, bodysuits, swimwear, undergarments, adult toys, beauty products, cosmetics, accessories, and "Party Wear" (such as costumes) are considered final sale, non-returnable and cannot be returned for store credit.

Return Policy Requirements

  • Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.
  • We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
  • All returns must include an order packing slip or return invoice from Online Return Portal that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
  • Damaged, defective, or incorrect items must be reported within 14 days of delivery.
  • We reserve the right to delay a refund until items are actually received based on credible concerns surrounding potential fraud.

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of "wardrobing;"
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
  • Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above.