MY ORDER IS STUCK IN TRANSIT OR NOT MOVING

Due to issues with carriers, you may see some delays in tracking updates on your order.

My order still says it is waiting to be shipped

There are two common reasons why an order’s tracking says that it has not been shipped.

  1. The order may have been shipped, but due to the destination distance of the shipment, the first scan might not occur for a couple of days after you’ve been notified that the package has shipped and your initial issuance of the tracking number.
  2. The order may have required additional processing time to complete the order.

My order still says it is In Transit for a number of days

Orders will remain in “In Transit” status until it reaches the next shipping hub. Sometimes, due to circumstances that are out of our control, packages may not have an updated scan for a number of days. If your package has remained “In Transit” for 7+ days since the most recent tracking update, please reach out to us to further investigate your issue. You can check the status of your order using our Track Order page.

International order stuck, held, or verification required

When making an international order, the destination country may require you to verify information about the order and the recipient. This is the most common reason that your order is not moving or held at customs

The customer may be required to provide the shipper and/or country with an invoice/proof of purchase and/or ID verification. The “Chic Evolution Order Confirmation Email”, should be able to be used as your invoice/proof of purchase.

Each country's shipping policies are subject to change and Chic Evolution would not be able to provide specific information on your country's policies or processes.

If Chic Evolution notices that a package is not moving, Chic Evolution may attempt to proactively resolve these issues.

FAQ, Notices & Policies

Can I Purchase a Return Shipping Label?

Yes, please submit a return request. Once your request is processed and approved you will be emailed a return shipping label. You are responsibile for your return shipping fee. The return shipping cost will be deducted from your store credit.

Can I Exchange Items?

We do not offer exchanges but we welcome you to return your item(s) by mail in accordance with our Return Policy by using our online returns portal and repurchasing any available item(s) on our site.

What Items are Final Sale Items?

All clearance merchandise, bodysuits, swimwear, undergarments, adult toys, beauty products, cosmetics, accessories, and "Party Wear" (such as costumes) are considered final sale, non-returnable and cannot be returned for store credit.

Return Policy Requirements

  • Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.
  • We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
  • All returns must include an order packing slip or return invoice from Online Return Portal that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
  • Damaged, defective, or incorrect items must be reported within 14 days of delivery.
  • We reserve the right to delay a refund until items are actually received based on credible concerns surrounding potential fraud.

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of "wardrobing;"
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
  • Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above.