Return Policy & Process

Apparel

You have 30 days from the date of delivery to return your item.

The majority of returns are refunded via store credit in the form of a Chic Evolution gift card. Returns are processed within 5-7 business days after your item(s) are delivered to us. To receive your store credit more quickly, submit a return request. 

To submit a return request, please visit the following link: (https://chicevolve.com/pages/contact)

1.) Describe the issue in detail
2.) Attach product photos identifying the reason for your return

After review a prepaid return label will be emailed to you!

*See FAQ, Notices & Policies located in the dropdown links below for additional information including shipping fee charges.

Furniture

Any product received with a manufacturer defect is eligible for exchange of the same product or re-shipment of damaged/missing piece at no cost to you. Please submit evidence of defect within 7 days. To do so click on the contact us form, explain the defect, and upload photos of the item and issue. We do not accept returns past 30 days. You must begin the claims process as soon as the issue is discovered by completing the contact us form. If you have other issues or concerns with your furniture item please refer to the manufacturer warranty. You may contact us by email at info@chicevolve.com if you have any questions. 

A 25% Restocking fee + return shipping cost will be assessed to any "buyers remorse" claim that has been approved for return by Chic Evolution. We reserve the right to refuse returns for "buyers remorse." Time is of the essence.   

FAQ, Notices & Policies

Can I Purchase a Return Shipping Label?

Yes, please submit a return request. Once your request is processed and approved you will be emailed a return shipping label. You are responsibile for your return shipping fee. The return shipping cost will be deducted from your store credit.

Can I Exchange Items?

We do not offer exchanges but we welcome you to return your item(s) by mail in accordance with our Return Policy by using our online returns portal and repurchasing any available item(s) on our site.

What Items are Final Sale Items?

All clearance merchandise, bodysuits, swimwear, undergarments, adult toys, beauty products, cosmetics, accessories, and "Party Wear" (such as costumes) are considered final sale, non-returnable and cannot be returned for store credit.

Return Policy Requirements

  • Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.
  • We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
  • All returns must include an order packing slip or return invoice from Online Return Portal that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
  • Damaged, defective, or incorrect items must be reported within 14 days of delivery.
  • We reserve the right to delay a refund until items are actually received based on credible concerns surrounding potential fraud.

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of "wardrobing;"
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
  • Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above.